support

third party support

What does End of Life (EOSL) or "End of Service Life" mean ?

EOSL, or “End of Service Life,” means that all support, including both primary and extended support options, have ended. It may still be possible to get support from EMC after equipment has gone EOSL, but this will be at cost. 

 

What does EOL, or "End of Life," mean ?

EOL, or “End of Life,” means that EMC will no longer be selling the storage array and will recommend a new system upgrade.

 

What does End of Support (EOS) mean ?

eos, or “end of support,” is the date after which we will no longer support the hardware or software for a product that has been discounted in an eoa notice.

What does End of Availability (EOA) mean ?

EOA, or “End of Availability,” means that we will no longer be selling that product. If it is covered under our support agreement, you may still be able to get upgrades for a filer after it is EOA. 

Level 1

  • Parts Replacement
  • Remote Monitoring
  • Post-incident follow-up
  • 24x7x365 tech support
  • 4 hour tech support
  • Onsite training
Level 2

  • Parts Replacement
  • Remote Monitoring
  • Post-incident follow-up
  • 24x7x365 tech support
  • 4 hour tech support
  • Onsite training
Level 3

  • Parts Replacement
  • Remote Monitoring
  • Post-incident follow-up
  • 24x7x365 tech support
  • Next business day tech support​
  • Onsite spares kit and training(optional)
Location

Our hours

9:00 AM – 4:00 PM

Monday – Friday

Contact us

 

info@netvpro.com