NetVPro Support Tiers

To learn more about what both support tiers offer, press the buttom below!

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Level 1

  • Parts Replacement
  • Remote Monitoring
  • Post-incident follow-up
  • 24x7x365 tech support
  • 4 hour tech support
  • Onsite training

Level 2

  • Parts Replacement
  • Remote Monitoring
  • Post-incident follow-up
  • 24x7x365 tech support
  • Next business day tech support​
  • Onsite spares kit and training (optional)

What does EOL or “End of Life” mean?

EOL, or “End of Life,” means that EMC will no longer be selling the storage array and will recommend a new system upgrade.

 

What does EOSL or “End of Service Life” mean?

EOSL, or “End of Service Life,” means that all support, including both primary and extended support options, have ended. It may still be possible to get support from EMC after equipment has gone EOSL, but this will be at cost.

 

What does EOS or “End of Support” mean?

eos, or “end of support,” is the date after which we will no longer support the hardware or software for a product that has been discounted in an eoa notice.

 

What does EOA or “End of Availability” mean?

EOA, or “End of Availability,” means that we will no longer be selling that product. If it is covered under our support agreement, you may still be able to get upgrades for a filer after it is EOA.

 

Our Hours

9:00 AM - 4:00 PM | Monday-Friday

Location

203 Cooper Ave N #161, St Cloud, MN 56303

Contact us: (888) 902-3250 | info@netvpro.com